You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Certain items, such as perishable goods or personalized products, are not eligible for returns. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is a result of our mistake. If you received a damaged or defective item, please contact us immediately for special instructions regarding your refund or replacement.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still haven't received your refund, please contact us with details of your purchase and refund request. We will investigate the matter and work with the payment provider to resolve any issues. In cases where refunds are delayed due to bank processing times, we cannot be held responsible for the delay, but we will provide all necessary documentation to assist with your inquiry.
For any questions regarding our return and refund policy, please don't hesitate to contact our customer service team:
Company Name: Voguevnt
Address: 621 Lords Way, NEW SUMMERFIELD, Texas
E-Mail: [email protected]
Phone: +1731-796-1984
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
